FAQs

ootddesigners! We've compiled a list of commonly asked questions to help you navigate your shopping experience with us. If you have any other inquiries or need assistance, please don't hesitate to contact our customer support team.

1. How do I place an order?

To place an order, simply browse our online store, select the items you'd like to purchase, add them to your cart, and proceed to checkout. Follow the prompts to provide shipping and payment information.

2. What payment methods do you accept?

We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

3. Can I track my order?

Yes, you can track your order. Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status of your package.

4. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of receiving it. Please review our detailed return policy on our website for more information on the process.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can select your country to see if we ship to your location. Please note that international shipping fees and delivery times may vary.

6. How do I care for my ootddesigners clothing?

Each product may have specific care instructions. Generally, we recommend following the care label attached to the garment, which provides information on washing, drying, and ironing. For more tips on garment care, visit our website's care guide section.

7. Can I cancel or change my order after it's been placed?

If you wish to cancel or make changes to your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but please note that order changes may not be possible if your order has already been processed or shipped.

8. How can I contact customer support?

If you have any questions or need assistance, our friendly customer support team is here to help. You can reach out to us through the "Contact Us" page on our website, and we'll get back to you as soon as possible.

Thank you for choosing ootddesigners, where your fashion journey begins. We hope you enjoy shopping with us!